Testimonials

Service center customer service was excellent.

Everyone is kind, courteous, and caring.

The girls at the service area were incredible!! They took care of my service needs and sent me on my way quickly. Really appreciate them and their great service.

My Review, My Story: My car’s brakes ceased to work…scary! My local mechanic wasn’t comfortable working on hybrid brake systems. Sooooo….little did I know that fate was towing my car to the nearest Toyota Dealer and this would begin my journey from service to sales at Williams Toyota (Elmira). I received the bad news through a detailed Video Inspection Report stating that my 13 year old Toyota Prius C was not Repairable…Whaaattt?! I took this report to other body shops. They confirmed that it was not repairable, would not pass NYS inspection and they would not touch it. It truly was DOA! Here starts my encounter with Andy Bostwick, Saleman. I’m skeptical of all sales people because they are trying to sell me a big ticket item. Andy was the best salesman I’ve encountered. He was both personable and knowledgeable. He even had me speak with their service technician, George P., to explaining the Video report and why my car was not repairable… seeing IS believing! This was a real trust builder for me. Bottom Line – I bought my new Toyota from Andy Bostwick because I trusted his no pressure sales technique, his knowledge and ability to explain all the Bells and Whistles on my vehicle. I also trusted George P. on his diagnosis of my old vehicle. I will bring my car to them for future “Video service reports”. Thank you Williams Toyota (Elmira)… you gained my trust! Kathy M.

I had an appt for my Grand Highlander for the recalls and I showed up on the wrong day. They were nice enough to get me in still and got me all situated so I didn’t have to come back the next week. They were quick. They were professional. And I appreciated their patience!

Since I bought my car was unable to use both map and phone without switching back and forth from phone settings to Android auto settings. Samantha at the front desk service area helped me fix the issue. She was polite and informative.

I have been doing business with Williams Toyota in Elmira, NY for a number of years. Their service is excellent and timely. Employees are friendly and knowledgeable. I highly recommend them.

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(Translated by Google) undefined (Original) The customer service is beyond 5 Star. The “go above and beyond” list is way too long, it would take up the entirety of google! I actually enjoy going in for service. Today I utilized one of the Quiet Rooms to get some work done while I waited. The snack and beverage bar is always stacked with the best stuff! I never get scolded for taking 2 cookies rather than one, thank God! And the kindness of every employee, WOW! Not one employee went past me without some sort of kind gesture or even just a welcoming smile. THIS is why I will do business with only Williams from here on out. Everything else is wonderful, but I believe employing genuine, sincerely nice and helpful people is what makes this dealership stand out. It’s a nice, MUCH NEEDED change for the automotive industry!

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Excellent service and communication.

Customer service was outstanding. The technicians always do a great job. Thank you Williams Toyota of Elmira !

In my 50 years of owning various new cars this was absolutely the best sevice experience I’ve ever had. Kudos to the entire crew!

The only thing is they forgot that I asked y9 wash my car. No biggie! Great customer service.

Always enjoy having car serviced there with their knowable Service Team!

Professional service.

They always remember who you are, greet you when you enter, and keep you informed how your vehicle is coming.

First time at this dealership and I came in for service on my truck. Stephanie made the whole experience painless. She was genuinely kind. The waiting area was nice and comfortable as well. Top-notch service from start to finish. Ask for Stephanie! And thanks to the tech, George, for getting my vehicle ready for some more miles. Will definitely be back!

Fast efficient service. Excellent customer greeting

Always excellent service and customer care.

Thank you so much for finding and fixing the problem that no one else could find. Everyone I spoke with was extremely nice and helpful.

Awesome service and very friendly. Thank you Williams Toyota

Appointment made, service. And inspection done in a timely manner, I am very satisfied.

GREAT!!

I had an appointment for an Recall of Rear traction motor cable corrosion. I was on time and they took it right in a fixed it. They also checked tire inflation and cleaned the outside! Thank you to Williams toyota and Jason Kline. I also got a pink ribbon pin. They donate a $1 for every job during October for Breast cancer♥️

I highly recommend asking for Andrew Lynough if you’re looking for a vehicle. He truly represents the best of customer care and professionalism! I had a truly outstanding experience working with Andrew Lynough at Williams Toyota of Elmira. From the moment I walked in, Andrew was incredibly professional, attentive, and genuinely committed to helping me find the right vehicle. He took the time to answer every question with patience and expertise, making the entire process smooth and stress-free. What stood out most was his honesty, clear communication, and sincere effort to ensure I was completely satisfied with my purchase. It’s rare to find someone who combines deep product knowledge with such a friendly and respectful approach. Andrew went above and beyond to provide excellent service, and I couldn’t be happier with the experience.

Very pleased with your thorough service and timely completion

Brought our 2025 Crown in for Inspection, oil change and tire rotation.They took great care of our vehicle.

Williams Toyota has been my go to place for service since 1990. They've always been great.

Service was top notch, efficient, on schedule and communication was superior.

Thanks for your great service 👍

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(Translated by Google) undefined (Original) Went to Williams Toyota in Big Flats to have a fuel line bracket replaced and I have to go back because they didn't have the part and I was told that they don't keep this routine small part in their inventory. This is the second time in the last two years that this circumstance has happened. Customer service is good, but going twice for every issue, seems to be the norm.

⭐☆☆☆☆ Title: Schrödinger’s Estimate: It Exists, But Only If You Observe It With a VIN I called this Toyota dealership hoping to get an estimate for a timing belt and water pump on a 2002 Avalon — a job so common it probably has its own muscle memory. What I got instead was a philosophical lesson in bureaucracy, delivered by a surly service advisor who treated the VIN like a sacred talisman. I explained the job. Calmly. Clearly. Slowly. She explained, tersely and repeatedly, that no VIN = no estimate, as if I had just asked her to price repairs on a unicorn. Now, for context: this car has one engine, one timing belt, one water pump, and one job procedure. There is no secret Avalon variant built under a blood moon that requires a different wrench. But logic is not accepted currency here. When I gently suggested that the estimate might not actually be VIN-specific, the advisor responded with the emotional warmth of a parking ticket. The tone shifted from “mildly annoyed” to “how dare you question the ancient scrolls.” At this point, I could practically hear a Toyota corporate policy binder being slammed shut. Then — click — she hung up on me. No goodbye. No “thank you for calling.” Just the phone equivalent of being shoved out an airlock. I assume somewhere in the building there’s a service bay where mechanics quietly perform this exact repair every day, whispering, “If only we knew the VIN…” while staring sadly at a perfectly ordinary 1MZ-FE engine. In summary: • If you have a VIN, a social security number, three forms of ID, and a note from your mother, they may consider acknowledging your existence. • If you want basic information about a 23-year-old Toyota? Absolutely not. Five stars for comedy. One star for customer service. Zero stars for hanging up on people who just want a number. Would not recommend — unless you enjoy being scolded by the Gatekeeper of Estimates and then abruptly disconnected like a telemarketer.